Description

RepairBuddy is the ultimate Repair Shop CRM & Booking Plugin for WordPress.

Whether you run a cell phone repair shop, computer repair business, drone repair, watch repair, bicycle repair, or electronics service center, RepairBuddy helps you manage everything in one place. It combines CRM (customer relationship management), booking system, job tracking, invoices, payments, notifications, and customer feedback — all inside your WordPress site.

🔧 Why Choose RepairBuddy?

Accept repair bookings online from your website.
Manage devices, brands, models, and services.
Send repair estimates for customer approval/rejection.
Create work orders and repair tickets with QR codes.
Assign jobs to technicians and track progress.
Provide online status check for customers.
Collect online and offline payments (integrates with WooCommerce).
Send SMS and email notifications automatically.
Request customer reviews and feedback after jobs.
Use maintenance reminders to bring customers back.
Generate reports on sales, technicians, and customers.
and much more

RepairBuddy transforms your website into a professional repair shop management system, saving time and building customer trust.

👉 Checkout RepairBuddy Premium for even more features.

To see RepairBuddy in action, watch the demo video:

🔥 Key Features of RepairBuddy

Device Types, Brands, and Devices (Customizable for Your Business)

Fully customizable: rename Device Type, Brand, and Device to match your industry (e.g., Car Type Manufacturer Model).
Add unlimited device types such as phones, laptops, tablets, cameras, watches, cars, appliances, and more.
Customers can select from your predefined devices or use an “Other” option to enter custom details.
Collect important identifiers like IMEI, serial number, registration number, or custom fields for accurate tracking.

Services, Parts, and Extras

Define repair services with pricing by device type/brand.
Manage parts inventory directly or via WooCommerce products.
Add extras on the fly during job creation.

Online Repair Booking

Customers can book single or multiple devices at once.
Select services, upload files, and provide details.
Customers receive case numbers + email confirmation.

Jobs Calendar

Manage jobs through a calendar

Estimates & Approvals

Send professional estimates to customers.
Customers can approve/reject online.
Approved estimates automatically create jobs.

Technician Job Management

Assign jobs to technicians.
Track services, parts, notes, and logs.
Private and public logs available for staff or customers.

Repair Tickets & Work Orders

Print repair tickets with QR codes.
Generate signed work orders for authorization.

Customer Portal & Status Check

Customers log in to view bookings, estimates, jobs, and invoices.
Or check repair status with a case number without login.

Notifications (SMS & Email)

Pre-built templates for professional communication.
Notify customers on status changes, estimates, invoices, and feedback.

Invoices, Payments & Receipts

Accept online payments (WooCommerce gateways).
Record offline payments (cash, card, bank transfer).
Print/email professional invoices and receipts.

Customer Reviews & Feedback

Send review requests automatically or manually.
Collect ratings and comments linked to jobs.

Maintenance Reminders

Automate reminders to bring customers back for service.
Send via email or SMS based on device/brand filters.

Reports & Analytics

Sales reports by job status, paid/unpaid jobs.
Technician and customer performance summaries.
Helps you make informed business decisions.

Warranty Claims

Customers can book warranty claims with proof of purchase.
Approve or reject warranty requests from admin.

Multi-User Roles

Store managers oversee all jobs and technicians.
Technicians only see their assigned jobs.
Customers manage bookings and devices via their account.

Who Can Use RepairBuddy?

RepairBuddy is designed for any repair or service-based business, including:
– Mobile & cell phone repair shops
– Computer & laptop repair centers
– Camera & drone repair services
– Bicycle, watch, and jewelry repair shops
– TV, AC, and home appliance service providers
– Auto repair shops and garages
– Every type of repair shops can use RepairBuddy

👉 Checkout RepairBuddy Premium for even more features.

Screenshots

Booking Form
Send Estimate for customer approval
Work order – a signed mini contract
Provide Repair Ticket for job status tracking
Job status email to customer with PDF attached
Send SMS notifications to customers
Customer job status page with message posting
Customer portal with jobs, estimates, reviews, and devices
Collect and display customer reviews
Professional payment receipt for all payment methods
Itemized job invoice
Device-based invoice format
Admin dashboard with job control panel
Job calendar for daily workflow
Job management interface
Detailed reporting dashboard
Accept both online and offline payments
Job history log for transparency
Automated maintenance reminders
Customers can attach files and messages to jobs
Repair labels for warranty tracking
Repair parts management with variations
Filter reports by multiple options
Group or ungroup services for bookings
Show reviews on front-end via shortcode
Quick job status updates and payment collection
Inclusive & exclusive tax support
Multilingual support and translation ready
Simple quote request form
Works for any repair business

Installation

Upload and activate the plugin in WordPress.
Configure basic settings under Computer Repair Shop in the admin panel.
Use the available shortcodes on pages:

[wc_order_status_form] Case status form
[wc_book_my_service] Book a service with brand/device/service
[wc_book_type_grouped_service] Grouped booking by device type
[wc_book_devices_and_services] Book multiple services for a device
[wc_book_my_warranty] Warranty claim form
[wc_cr_my_account] Customer account dashboard
[wc_list_services] List services on frontend
[wc_list_products] List parts on frontend

FAQ

Can I use this plugin for my cell phone repair shop?: Yes! RepairBuddy is ideal for mobile repair shops. You can manage IMEI numbers, devices, and offer online bookings for phone repairs.
Does this plugin support computer repair shops?: Absolutely. RepairBuddy is used by computer repair centers to manage estimates, invoices, jobs, and customer communication.
Can my customers track repair status online?: Yes. Customers receive a case number or ticket and can check repair status anytime on your website.
Does RepairBuddy support online payments?: Yes. Payments are integrated with WooCommerce. You can accept PayPal, Stripe, bank transfers, or any WooCommerce-supported gateway.
Can I record offline (cash) payments?: Yes. On-site payments like cash, card, or bank transfer can be recorded along with receipts.
Can I send SMS notifications?: Yes. RepairBuddy integrates with multiple SMS gateways so you can notify customers at every step of the repair.
Does it support invoices and receipts?: Yes. You can print or email invoices and payment receipts with professional templates.
Is there a warranty booking system?: Yes. Customers can submit warranty claims with receipts. You can review and approve/reject them.
Can customers leave reviews on completed jobs?: Yes. RepairBuddy includes a review and feedback module for collecting customer ratings.
Does this work with WooCommerce?: Yes. Parts, products, and payments can integrate with WooCommerce.
Is RepairBuddy translation-ready?: Yes. The plugin is fully translatable into any language.
Can I create multiple job statuses?: Yes. You can add unlimited job statuses with custom email/SMS notifications.
Is there a limit on devices, services, or parts?: No. You can add unlimited devices, brands, services, and parts.
How can I report security issues?: You can report issues via the Patchstack Vulnerability Disclosure Program. Report a vulnerability here.

Reviews

alvrom1 miz Du 3, 2025

We are using this plugin for our audio repair shop since 2 years now and we are really happy with it, it has been a game changer, automating the way we communicate with our customers, following repair status, creating reports, invoices, etc… Integrated with woocomerce, tracking your inventory.. etc. etc.. It has been posible to adapt it to the way we work and our specific devices and brands. It keeps updating with new features and improvements. They offer a great support and updates dedicated to your shop. Highly recommended! Thank you!

oleas miz Here 29, 2025

RepairBuddy has been a game-changer for my repair business’ WordPress workflow. It’s easy to set up, packed with useful features, and integrates perfectly with our existing processes. What really stands out is the development team — they actually listen to customer feedback and continuously improve the plugin. Any bugs reported were fixed quickly, and new functionality requests were taken seriously. It’s rare to find a plugin with this level of responsiveness and dedication. Highly recommended for anyone running a repair service website!

254elfaro Genver 7, 2025

shortcode for displaying customers page

alfonsomellone Eost 8, 2024

The Plugin stands out for its exceptional functionality, ensuring a smooth and reliable user experience. Another key strength is the support team, which is noted for its promptness and availability in providing assistance.

GrL’Ca Gouere 29, 2024

We have a multiple locations and have been using this plugin for EVERYTHING within our company. Would not trade it for the world and recomend it to everyone looking for a CRM for their repair company!!

scubasp1dey Mae 21, 2024

Some of the most helpful people in the business! Super fast and accurate, willing go the extra mile to help solve any issue I throw at them.

Read all 17 reviews

Contributors & Developers

“RepairBuddy – Repair Shop CRM & Booking Plugin for WordPress” is open source software. The following people have contributed to this plugin.

Ateeq Rafeeq

“RepairBuddy – Repair Shop CRM & Booking Plugin for WordPress” has been translated into 4 locales. Thank you to the translators for their contributions.

Translate “RepairBuddy – Repair Shop CRM & Booking Plugin for WordPress” into your language.

Interested in development?

Browse the code, check out the SVN repository, or subscribe to the development log by RSS.

Changelog

3.8224

Added captcha to booking forms and registration form

3.8223

Backend jobs search support if they are even in draft
Filter brands on selected type fixed in booking
Comma issue in slash fixed for names and subjects
Status message in job status emails variables fixed and formating

3.8222

Ability to change labels (case number, delivery date, pickup date, next service date) from settings
New SMS Gateway SMSHosting.it
Device type and brands permission issue fix for shop managers

3.8221

Fix phone number in Job
Fix ability to get advance payment if the balance of job is 0 zero

3.8219

Portugese translation added

3.8218

Improvements to parts and services workflow including fixing several issues

3.8217

Email template fix, Email sending error fix
PDF fonts selection option
Update customer on Status change from Payment adding option

3.8216

Button for book repair in My devices (Customer portal), Customer devices, Single device, Single service, Device Types, Device Brands

3.8215

Fixed WooCommerce payment issue
Round balance conciliation to match WooCommerce order’s total

3.8214

Ability to disable reviews tab from my account customer portal’s section
Security issues fixed, Improved performance

3.8213

Fixings to some known and reported issues

3.8211

Send update to technician when job is assigned to him through email
Parts and variations with parts prices by devices

3.8124

PDF Maker
Appointments calendar module

3.8123

Repair Ticket Feature
Search customers in clients screen
Print or view Payment Receipt
Email Payment Receipt to customer
Repair Estimats in my account sections
Reports date filters fixed

3.8120

wcrb_display_reviews shortcode to display customer reviews
Security fix in update customers
Check status by serial and job id

3.8119

Other service part in booking form
Check status by device serial number

3.8118

Customers can add files from their account to jobs or from status check page

3.8117

Customers can post messages from their account on their jobs

3.8116

Attachment File security resolved

3.8114

Billing address and shipping address for WooCommerce
Fixed reviews star issues
Booking services have ability to add service for each device separately

3.8113

Invoice label in job status each job status can have different invoice label
QR Code problem fixed on repair order
Ability to delete extra fields and files

3.8112

Fix email message of status to remove back slashes
Attachments to show the image view if the type is image
Duplicate existing job option
International phone formatting
Improvement to estimate and job emails to customers and administrators
Post a message on check job status by customer

3.8111

Feedback on job module

3.7985

Fix estimate attachments
New payments section
Ability to deactivate a payment

3.7983

Customer fields compatibility with WooCommerce billing data
Accepts zero decimal option
Tax ID in customer data everywhere.

3.7982

Estimate – Send repair estimate
Estimate – Approval or Rejection email
Estimate – Convert to repair job
Fix triggered fatal error problem on activation
Improved reports option selection ability

3.7981

Technician Jobs Summary – Report
Jobs Summary by Technician – Report
Customer Jobs Summary – Report
Jobs Summary by Customer – Report
Shortcodes in Email and Status messages

3.7980

Customer devices in my account
Change colors options
Register user account option

3.7979

Add serial number to devices in jobs

3.7978

Add device to service, extras, parts and products
Send email to customer on booking

3.7977

Tax Inclusive option
Tax Exclusive option

3.7976

Single device page with services
Single service page with device prices
Single service page with booking feature

3.7975

Actions in job list for – Print, Edit, Add Payment
Optional customer email

3.7974

Improved email templates
Add parts on Fly
Add services on fly
Edit devices
Send reminder test email

3.7973

Maintenance reminder module
Send maintenance reminders via emails
Send maintenance reminders via SMS

3.7971

Warranty claim module
Extra fields module
File attachments in jobs

3.7965

FILTER – wc_rb_myaccount_tab_menu_item – ARGUMENT USER ROLE
FILTER – wc_rb_myaccount_tab_body – ARGUMENT USER ROLE

3.7961

Multiple devices in booking module
Add device serial number in booking
Add device pin code and note in booking by customer

3.7957

Action added before status check >> wc_rb_before_status_check_result

3.7956

Add device from job page
Disable services based on device type
Disable services based on brand
Disable services for devices
Grouped booking shortcode
Improved Backend design

3.7954

Ability to replace devices with woo products

3.7953

On-site payments (cash, swipe, check, bank transfer)
Online payments via WooCommerce orders

3.7952

Payment Methods Integration
Filter – wc_rb_jobs_action_payments – Param JOBID – Return

3.7951

SMS integration feature

3.7946

Payment methods section settings
URL to access job status
Default pages setup for shortcodes

3.7945

Currency formating settings
Thousand separator option, Decimal operator option, Decimal numbers

3.7944

Register Actions for different support
Action – wc_rb_settings_tab_menu_item – Echo
Action – wc_rb_settings_tab_body – Echo
Filter – rb_carregistration_inside_device_wrap_jobs – Return

3.7943

Number format fix

3.7942

jQuery issues fixed front end
Fixed my account and booking alignment issues

3.7941

Fix backend print functionality

3.794

Print functionality in front End for orders
Print Feature in Check Status Window
GDPR Acceptance in the Quote and Booking form

3.793

Add Address to job Recipt
Add address to repair order
Customer information in Repair orders
Custom thank you message in repair order and invoice
Job filter fixed by devices

3.792

Fix design issues conflict with CSS classes
Fix PHP notice on report page
Fix Round Decimals

3.791

Fix decimal issue in Service qty and price

3.79

Use A4 OR A5 size for Repair Order
Add Device Brand Logo or Image
Book my service functionality based on brand, device, service and parts selection
Auto refresh Customer list on add new

3.78

WooCommerce My Account Menu – Request quote
WooCommerce My Account Menu – Repair Orders

3.77

Activation process fixed

3.75

Make device label changeable
Make ID/IMEI label changeable
Support to add multiple devices
Search by device ID
Device note field
Multiple devices in jobs, reports, emails, repair orders and labels also reports

3.74

Email notificaiton on add new user disable
Case Number prefix Generator
Case number length control for string
Email about manual job id to customers

3.72

Fixed security issues

3.71

Fixed minor issues

3.70

PHP Short tags removal
Sanitization of the user inputs
Escaping the output

3.67

Fix request quote problem
Reports Section

3.66

Improved address for customer
Improved address for technician

3.65

Support for RTL language
Hebrew Language Support
Fix Database collation

3.64

Public Job History in Job Status Check
Improved status design

3.63

Add Company into the invoice.

3.62

Black Friday Sale Ends

3.61

Black Friday Sale

3.60

Job history section

3.59

Added device brand in sidebar
Improved Email Design
Device Pin Code/Password

3.58

Capability and user permission problem resolved
Search WooCommerce Products Ajax autofill for large# of products

3.57

Fixed problem to add number decimals in price fields.

3.56

Included the ID in customer dropdown for better search
Include Device Column In job list page
Include Device ID along device name in job list page
Job search by device ID
Jobs filter by device name

3.55

Status Email Message DB Column
Update Job Status from
Email message add new status from
Send email on status chagne with new field from db.

3.54

Status change email if status changed from job list page
Fixed capability issues for Technicians and Managers

3.53

Fix Translation issues
New Feature Repair Label
New Manager user role
Fixed technician access
Change Tax status active/inactive
Change Job Status Status active/inactive
Inventory management with WooCommerce
Create a new job from front end.
Status change through Job list page

3.51

Fix problem of missing files and Fatal error.

3.5

Add Button to Disable Parts and Enable WooCommerce Products
Device Post Type
Ability to Switch Parts with WooCommerce Products
Repair Order feature
Pint on Invoice
Print button on Repair Order
Improved Style of Invoice
Add Device ID / IMEI in job
Select Device in Job
File Attachment Option

1.0

Initial Release.